Refund Policy

01Free launches

Submitting a product and launching it is always free — no card required, nothing to refund. Paid features are optional extras on top of a free launch.

02Premium Launch (one-time, per product)

A Premium Launch gives your product a gold Premium check, a place above the free launches during its launch week and a guaranteed launch slot. You can also upgrade a launch you’ve already booked to Premium for the same price. Either way it’s applied to that specific product as soon as your payment clears.

No refund after activation. Once the badge is applied to your product, we cannot “un-ship” the placement retroactively.

03Sponsored placements (one-time, per week)

A sponsored placement (Right Sidebar Ad, Left Sidebar Ad or Center Sponsored Banner) reserves a card for one launch week. After payment, we review the campaign before it runs.

• Declined campaigns are refunded in full.
• Approved campaigns hold a slot that’s taken off sale for everyone else, so they aren’t refundable.

04Good-faith exceptions

• Duplicate or accidental charges: fully refunded within 14 days of the charge.
• Failed delivery: if the badge is not applied within 24 hours due to a bug on our side, we will either fix the issue or refund in full, at your option.

05Results aren’t guaranteed

Paid features never guarantee traffic, clicks, users or sales, so results on their own aren’t grounds for a refund. See pricing for exactly what each feature includes.

06Fraud and manipulation: no refund

The good-faith exceptions above do not apply if your account or product is suspended, terminated or removed for breaching our Terms of Service. If we determine you have engaged in fraud or manipulation, you forfeit any refund for every paid feature on the affected account, including otherwise-refundable charges.

This includes, without limitation:

• Artificially inflating supports, comments, views or engagement — via bots, scripts, support rings, paid or incentivised voting, or any coordinated manipulation.
• Creating fake, duplicate or throwaway X accounts to support, comment on or promote any launch, including your own.
• Chargeback abuse, payment fraud, or submitting misleading, infringing or prohibited products.

In these cases we may, at our sole discretion and without refund, reset affected supports, remove the listing, revoke any Premium badge, featured placement or sponsored slot, and suspend or terminate the account. Determinations of fraud or manipulation are made at our reasonable discretion.

07How to request a refund

Email suhail@shipx.live with your product link and the date of the charge. Approved refunds are issued through Dodo Payments, our payment processor, to your original payment method. Depending on your bank, it can take a few business days to appear.

08Statutory consumer rights

Nothing in this policy limits any mandatory consumer-protection rights that apply to you under the laws of your place of residence (for example, the 14-day right of withdrawal for digital services in the EU, which you explicitly waive by accepting immediate performance at checkout).

09Changes

We may update this policy as our paid features evolve. Changes apply only to purchases made after the updated “Last updated” date at the top of this page.